Credits and billing
Read the balance, top up the wallet and understand consumption shown in BeAI.
Credit top-ups, alerts, payment methods and billing details now share the Abonnement et facturation portal (/credits/), organised into offer, wallet and payment views. See the unified portal guide.
Read the wallet
The balance in the top bar and Mon offre is the credit available to the displayed organisation. History lists top-ups and consumption.
Top up the balance
- Open Abonnement et facturation, then Recharges et alertes.
- Enter the requested amount excluding VAT.
- Choose or enter an available payment method.
- Check the total before confirming.
Billing settings, taxes and accounting file delivery depend on the organisation configuration.
Understand consumption
A conversation can combine several costs: voice duration at the single rate, options, messages, SMS or external services. The customer's operator may invoice telephone charges separately from BeAI.
Credit alerts
An organisation can enable credit alerts by email. Authorised administrators can configure them in Recharges et alertes, with the threshold and notification recipients. Outbound campaigns pause when the balance drops below the required minimum and resume when credit becomes available again.
Invoices and orders
Use Paiement et factures to find top-ups and available documents. Accounting exports use the details and references configured by the root organisation.
A call can be refused when available credit, after reservations for ongoing calls, cannot cover the minimum starting budget. Included subscription minutes are used first. Insufficient credit is a billing restriction, not a platform outage: check My plan, top up if needed and configure balance alerts. This refusal does not start a billable conversation.
Filtering and browsing history
In Consumption history, choose the unit, movement direction, search text and page size, then select Filter. Reset restores the initial selection. Previous and Next preserve the filters. This history uses server pagination and does not offer the column or export menus of administrative lists.
Consumption is recorded after the call or processing ends; a temporary reservation is not a debit. Euros remain displayed excluding VAT, with included minutes and their period shown separately. Payment and invoice lists retain their statuses, amounts including VAT and available document links. Viewing an item does not retry a payment.